Refund Policy

Return Policy

Your complete satisfaction is very important to us, and we will do whatever we can to make things right. If you need to return or exchange something, please contact us within 30 days of purchase and we will solve the issue.

Limited Warranty

OttoLock will repair or replace any product determined by OttoLock to be defective in materials or workmanship within one year of the date of original purchase. This express warranty is in lieu of all other warranties. OttoLock shall not be liable for any incidental or consequential damages. OttoLock shall not provide warranty if product was purchased from individual sellers or non-authorized third party sellers.

Theft Replacement Program

We offer an OttoLock Theft Replacement Program which allows you a new lock at 50% off the retail price. In the case of your lock being damaged from a theft attempt, you may take advantage of this program by sending us an email with a photo of your damaged OttoLock product. After receipt of your photo submission you will then receive a 50%-off-retail code with ordering instructions via the email address you have provided. Shipping, taxes and duties are not included.

How to Reach Us

For returns, exchanges, or warranty claims, contact us at support@ottolock.com.